Privacy policy

Futmore is responsible for this store and website, including all information, content, features, tools, products, and services related, with the purpose of offering you, the customer, a personalized shopping experience (the “Services”). Futmore is developed with Shopify technology, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In case of conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy will prevail regarding the collection, processing, and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and shared, as described in this Policy.

Personal information we collect or process

When we use the term “personal information,” we are referring to information that identifies or may be associated with you or another person. Personal information does not include data collected anonymously or that has been de-identified so that it can no longer identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact information including your name, address, billing address, shipping address, phone, and email.
Financial information including credit card numbers, debit card numbers and financial accounts, payment card details, bank account information, transaction data, payment method, receipts, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to cart, add to wish list, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including the information you provide when you communicate with us, such as when contacting our customer service.
Device information including information about your device, browser, or connection network, your IP address, or other unique identifiers.
Usage information including information about your interaction with the Services, such as when and how you access or browse them.

Sources of personal information

We may collect personal information in the following ways:

Directly from you including when you create an account, visit or use the Services, communicate with us, or provide your personal information in any other way.
Automatically, through the Services including your device when you use our products or services or visit our websites, and through cookies or similar technologies.
From our service providers including when we hire them to enable certain technologies and when they collect or process your personal information on our behalf.
From our partners or third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, personalize, and improve the Services. We use your personal information to provide Services to you, including fulfilling contracts, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipment of orders, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience such as recommending related products. This may include using your personal information to personalize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or mail, and displaying online ads about products or services, both on our Services and on other websites, including based on items you have purchased, added to cart, or other activity within the Services.
Security and fraud prevention. We use your personal information to authenticate your account, ensure a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our services. If you choose to use the Services and create an account, you will be responsible for keeping your login credentials safe. For your safety, avoid sharing your username, password, or any access information with others.
Communications with you. We use your personal information to provide customer service, respond to your requests, provide efficient services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil, potential, or actual lawsuits, or other legal disputes, as well as to enforce or investigate possible violations of our terms or policies.

How we share your personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, as set forth in this Privacy Policy. These include:

With Shopify, manufacturers, and other partners that provide services on our behalf (such as IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to enable personalized advertising with third-party services, based on your online activity across different retailers and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for personalized ads and marketing actions based on your online activity across different websites and retailers.
When you authorize, request, or consent to sharing certain information with third parties, for example, for product delivery or when using social media widgets or login integrations.
With our affiliates or other companies within the same corporate group.
In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including subpoenas, search warrants, and similar requests), to enforce terms of service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services for you. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties who may be located in countries different from your place of residence, to provide and improve the Services for you. Additionally, to help protect, expand, and improve our business, we use some advanced Shopify features that incorporate data and information from your interactions with our store, with other retailers, and with Shopify itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other retailers, and Shopify. In such cases, Shopify is responsible for processing this personal information, including responding to your requests related to exercising your rights regarding the use of this information for these purposes.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you access these links to sites not affiliated or controlled by us, we recommend reviewing the privacy and security policies, as well as the terms and conditions of these third parties. We do not guarantee nor are we responsible for the privacy or security practices of these sites, including the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public environments, such as third-party social networks, may also be viewed by other users of the Services and/or those platforms, without limitation of use by us or third parties. The inclusion of these links in the Services does not, by itself, represent any endorsement of the content of such platforms or their owners and operators, unless expressly indicated in the Services themselves.

Children’s information

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors, as defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has shared personal information with us, you may contact us through the channels below to request deletion of such data. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

While we adopt appropriate security measures to protect your personal information, no system is completely foolproof. Therefore, we cannot guarantee “absolute security.” In addition, data transmitted to us may not be protected during transit. For this reason, we recommend avoiding sending sensitive or confidential information through insecure means.

The period for which we retain your personal information may vary depending on several factors, including the need to keep your account active, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your rights and choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, Shopify may deny the request, as permitted by law.

Right of access/knowledge. You may have the right to request access to the personal information we maintain about you.
Right of deletion. You may have the right to request that we delete the personal information we hold about you.
Right of correction. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to portability. You may have the right to receive a copy of your personal information and request that it be transferred to third parties, in certain circumstances and with some exceptions.
Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in the emails themselves. Even if you opt out of promotional communications, we may still send non-promotional messages, such as account or order notifications.

You may exercise any of these rights directly through the Services, when available, or by contacting us through the information provided below. To learn more about how Shopify uses your personal information and what rights you may have, including those related to processing of data by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. You may need to verify your identity before we process your requests, as permitted or required by applicable law. Under applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request made by a representative, we will require proof of authorization to act on your behalf. We may also request that you confirm your identity directly with us. We will respond to the request within the timeframe required by applicable law.

Complaints

If you have any complaint about how we process your personal information, contact us using the information provided below. Depending on your location, you may have the right to appeal our decision by contacting us again through the same channels, or to file a complaint directly with your local data protection authority.

International transfers

Your personal information may be transferred, stored, and processed outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the competent UK authority, as applicable, except when the transfer is to a country considered to have an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, either to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised version of this Privacy Policy on this site, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any of your rights, contact us by phone or email at contact@futmore.com or at our number +55 1196642-8840.

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